Privacy Policy


Privacy Policy

Soft iCastle (“Soft iCastle”) provides this Privacy Statement to make you aware of our privacy practices and the choices you can make about how your personal information is collected and used, both online and offline.

We recognize that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy.

We’ve structured our website so that you can visit us without identifying yourself or revealing any personal information. Throughout our PrivacyPolicy, personal information refers to any information that is unique to an individual, such as name, address, email address, phone number, etc. If you do share your personal information with us, you can be assured that it will only be used to support your relationship with Soft iCastle.

1. NOTICE

INFORMATION WE COLLECTED

During the course of your relationship with us, we may collect personal information to enable you to order products or services, download software updates, make requests and register for customized communications programs. We may collect such personal information as your name, contact and billing information, transaction and credit card information. To tailor our subsequent communications to you and improve our products and services, we may ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. Personal information may be required to determine access eligibility for certain restricted parts of our site. Data collected online may be combined with information provided offline.

USE OF INFORMATION

Soft iCastle uses your personal information to better understand your needs and provide you with better service. Specifically, we use your personal information to help you complete a transaction, to communicate back to you, provide updates on service and benefits, and to personalize our websites and communications with you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt-out of receiving such contact.

WHO WE SHARE INFORMATION WITH

Soft iCastle does not sell, rent, or lease your personal information to others. Unless we have your permission or are required by law, we only share your personal information with other Soft iCastle entities or business partners who are acting on our behalf for the uses described above. Such Soft iCastle entities and business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

2. CHOICE

Soft iCastle will not use or share your personal information in ways unrelated to the ones described above without first notifying you and offering a choice. We will also provide you the opportunity to let us know if you wish to opt out at any time of certain or all contact from Soft iCastle, and we will do everything we can to honor such requests. This choice may be offered at the bottom of our online or offline communications to you as well as on many of our Web registration pages. If you have any difficulty exercising your choices, please send your request tohttp://www.info@softicastle.com.

Your permission will always be secured first, should we ever decide to share your personal information with third parties that are not acting on our behalf and governed by our privacy policy.

3. TRANSFER

Subject to your permission or as permitted by law, the personal information that you provide to us may be transferred within Soft iCastle across state or country borders. This may be done to consolidate data storage or to simplify the management of customer information.

4. ACCESS AND ACCURACY

Soft iCastle strives to keep your personal information accurate. We will provide you with access to your personal information, including making every effort to provide you with online access to your registration data so that you may review, update or correct your information at the Soft iCastle site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personal information, return to the Web page where you originally entered it and follow the instructions on that Web page.

5. SECURITY

Soft iCastle is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure it.

6. ENFORCEMENT

Soft iCastle has an internal Global Customer Privacy Program. Its charter is to ensure appropriate privacy processes are in place in order to meet the practices outlined above.

7. EMAIL COMMUNICATIONS AND WEB EXPERIENCES

Soft iCastle may employ technologies that enable us to review which recipients have opened our email communications and which links they have accessed in the message. This helps us to tailor our communications in our attempts to send you the most relevant information, as local laws and your preferences and permissions allow. 

8. COOKIES

Soft iCastle uses cookies to help analyze Web traffic, improve your overall website experience and randomly assign visitors to specific servers to balance traffic loads. By gathering and remembering information with cookies, the website can:

1. Tailor its operation to your needs, likes and dislikes.
2. Enable automated login as a convenience for previously registered customers.
3. Prevent multiple survey requests during your visit(s) to our websites.
4. Provide a better, more relevant Web experience by letting us monitor what’s working and what isn’t through website traffic analysis.
5. Accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

WHAT ARE COOKIES?

A cookie is a piece of information either stored temporarily in your browser’s memory space (session cookie) or placed on your computer’s hard drive (stored cookie). Cookies allow a Web application to respond to you as an individual, without the need to identify you explicitly.

Session cookies disappear when you close your Web browser. Stored cookies typically have a predetermined expiration date after which they disappear from your hard drive.We have categorized our cookie use below. Note that some cookies are set by third parties which Soft iCastle does not control, so we can’t ensure their cookies won’t change over time.

To provide accurate data, we identify users accessing Soft iCastle’s Customer Support Portal, the login-required area for Soft iCastle customers and partners. 

WEBSITE CONTENT

We use services from a number of companies to provide the most relevant and appropriate content for our visitors. Most of these services are used in specific areas of the site, meaning their cookies are set only when that content area is visited.

SOCIAL NETWORKS

We utilize a number of social network services to enhance the sharing of our content.

WEBSITE TRAFFIC ANALYSIS

We can provide a more relevant Web experience by monitoring what’s working and what isn’t through website traffic analysis.

ADJUSTING BROWSER COOKIE SETTINGS

Cookies can be managed through functionality built into most Web browsers (e.g. Microsoft Internet Explorer, Firefox, Chrome). They can be adjusted to notify you of cookie placement requests, ask for permission to accept them, or decline cookies completely. For information on how to adjust your Web browser cookie settings, please visit:

– Microsoft

– Firefox

– Chrome

9. ADDITIONAL INFORMATION

LINKS TO THIRD-PARTY WEBSITES

Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Soft iCastle site. Soft iCastle has not reviewed all of these third-party sites; does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do so entirely at your own risk.

CONTACT

Please e-mail questions or comments about our privacy practices to: http://www.info@softicastle.com